A single desk lamp lights a late-night office where one person works.

Support

Help with a BayTM ATM.

Choose the option that fits. This page is for existing machines — if you’d like an ATM for your business, request one instead.

I host a BayTM ATM

Machine down, out of cash or damaged?

Day or night, the line is open. Illustration

Call our support line — it’s available 24/7. Have the machine’s location handy and describe what you see on the screen.

(510) 747-8021

Non-urgent? Send us a message and choose “I host a BayTM ATM and need service.”

I used one of your ATMs

Cash didn’t come out, or you were charged incorrectly?

Contact the bank that issued your card. The number is on the back of the card. Your bank can trace the transaction and reverse it if the withdrawal didn’t complete.
Note the details: the ATM’s location, the date and time, and the amount.
Tell us, too, by message or at (510) 747-8021, so we can check the machine.

Never share your PIN or full card number with anyone — including us. We will never ask for them.

Behind the support line

One number, any hour.

Our support line is available 24/7. Placed machines also report cash levels and faults remotely, so we can often schedule a load or a repair before your staff notice a problem.

On-site arrival depends on your location and the time of day.

Want an ATM for your business? Request a free ATM. Have an ATM you own that needs repair? Request ATM repair.